Answers to Your Flooring & Design Questions
From cleaning concerns to virtual consultations, we’ve answered what clients ask most about our process and services.
FAQs
Get Informed Before You Renovate
We’ve streamlined the flooring process to make it cleaner, faster, and easier for Virginia Peninsula homeowners.
What’s the difference between sanding and recoating?
Recoating uses the Bona Power Scrubber to clean and apply a new topcoat, which is ideal for minor wear. Sanding, done with our dustless Bona system, strips and refinishes floors for deeper restoration.
How soon can I schedule a flooring installation?
Most clients receive same-day scheduling after consultation. Projects are typically completed within two weeks, delivering fast, high-quality results.
What areas do you serve with Shop-at-Home service?
We serve Williamsburg, Yorktown, Newport News, Richmond, and surrounding areas including New Kent and James City County, with in-home design appointments.
How does the Market Ready Refresh Package work?
It bundles premium carpet installation and floor cleaning to prepare homes for sale. It’s fast, effective, and can boost ROI by up to 100%.
Can I explore flooring options virtually?
Yes. We offer virtual consultations for military families and out-of-state buyers. You can see samples, get quotes, and make decisions remotely.
What makes the Bona Dust Containment System better?
It captures sanding dust before it spreads, protecting your air quality and keeping your home cleaner during refinishing.
Do I need an appointment to visit the Design Center?
Yes. Our Williamsburg Design Center is appointment-only to ensure calm, personalized service with no brand clutter and no crowds.
Still have questions? We're here to help. Schedule a consultation, request a callback, or visit our Design Center by appointment.
